Shipping Policy

Last Updated: [MM/DD/YYYY]

1. Shipping Options & Delivery Times

We offer the following shipping methods for orders placed on donnawil.com:

• Standard Shipping (3–5 business days)
  • Free on orders over $100
  • $8.95 for orders under $100
• Express Shipping (1–2 business days)
  • Flat rate of $19.95
  • Order by 12 PM EST for same-day dispatch
• International Shipping (5–14 business days)
  • Delivery times vary by destination
  • Customs/duties may apply (customer’s responsibility)

2. Order Processing

• Orders placed before 12 PM EST typically ship the same business day (excluding weekends/holidays).
• You’ll receive a shipping confirmation email with tracking details once your order is dispatched.

3. Shipping Restrictions

• PO Boxes: Not available for expedited shipping
• Remote Areas: Additional delivery time may apply
• Signature Required: For orders over $250

4. International Orders

• All international shipments include:
  • Complete customs documentation
  • Tracking from dispatch to delivery
• Customers are responsible for:
  • Import taxes & duties
  • Providing accurate address/contact details

5. Undeliverable Packages

If a package is returned to us due to:

• Incorrect address
• Unsuccessful delivery attempts
• Unpaid customs fees
  We will contact you to arrange reshipment (additional fees may apply).

6. Lost or Damaged Shipments

• Report issues within 48 hours of delivery.
• Provide photos of damaged items/packaging.
• We’ll assist with claims or replacements.

7. Holiday Shipping

During peak seasons:

• Check our website for holiday cutoff dates.
• Express shipping recommended for timely delivery.

8. Order Tracking

Track your package via:

• The link in your shipping confirmation email
• Your account dashboard on donnawil.com

Need Help?

Visit our Help Center for:

• Live tracking updates
• Address change requests
• Shipping policy details